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FAQ

Answers to common questions

General

1. Where are you located?

A. We are in Clarence Creek, near Rockland, ON, about half hour east of Ottawa. Our address is 1571 Bouvier Rd, Clarence Creek, ON. For more details please visit Contact_Us page.


2. What are your hours?

A. We are open 9:00 am-5:00 pm Tuesday to Friday, and 9:00 am-1:00 pm on Saturday. Please note that we are closed on Monday. If you need to visit us outside these hours call or email us and we try to make a different arrangement.


3. Do you have a price list online?

A. Due to market fluctuations we are unable to maintain an online price list. However you can call or email us anytime and we will let you know the current prices of the items you are interested in. We do our best to have very competitive prices while keeping the very best quality possible in our stock.


4. What methods of payment do you accept? Is it cash only?

A. You can pay cash, or by debit or credit card at the store. To make payments remotely, we accept e-transfer payments, and you can pay online or on the phone using your credit card if you prefer.


5. What is a board foot and why it is used?

A. Board foot (bf) is a unit of volume that is used in our trade to measure the amount of lumber. One board foot equals a square foot of wood that is one inch thick (equal to 144 cubic inches). The reason behind using board foot instead of linear foot is that it applies to all boards independent of their width, whereas for linear foot pricing, all boards need to have the same width. Important is that board foot and linear foot are not confused. The amount of board foot in each board is calculated by multiplying its length (in feet), by its width (in feet), and its thickness (in inches). A 1"x6" board that is 8' long has 8x 1/2 x 1 or 4 board feet, but it has 8 linear feet. For more information on board foot check out the visual description of board foot . We also recommend reading this article to get familiar with lumberyard terminology.


6. Do you sell firewood?

A. No, we don't sell any firewood, sorry.


Lumber

7. Do you carry construction lumber such as 2x4 and 2x6 boards?

A. We carry mainly quality hardwood for furniture and crafts. We carry pine boards and sometimes cedar, but we don't carry any construction lumber. Please visit our lumber page for details on the lumber we carry.


8. What sizes of lumber do you carry?

A. We usually sell the lumber in rough-cut state. Sometimes we have it skip-dressed to have a smooth surface and the grain is more visible. The most common thickness of lumber is 1" rough. We carry, or can order in, other thicknesses such as 1-1/4", 1-1/2", 2", and 2-1/2". Please note that unlike hardware stores we use actual sizes, so a 2"x4" board is actually 2" thick and 4" wide. An important point to know about commercial hardwood boards is that they come in random widths. Unlike softwood (such as spruce and pine), hardwood boards can have widths anywhere between 4" and 9" and come mixed in a bundle. The most common length of boards is 8', but we carry also 10' and 12'. For crafts and small projects we sometimes carry 4'-6' lengths at a lower price.


9. Do you sell shorts and offcuts?

A. Yes, we always have offcuts for sale at special rates. We also carry short lengths of some wood types for small projects.


10. Is all your stock milled and dried by you?

A. The majority of our stock, especially the dimensional lumber, and all the exotic wood come from commercial wholesalers. They arrive here already milled and kiln-dried. However the main bulk of our live-edge slabs and rounds are from our own production, and have been milled and dried here.

Woodshop

11. For your woodshop or sawmill services, can I wait there while my order is done?

A. It is sometimes possible. If we know ahead of time and can arrange an appointment, small jobs can be done while our clients wait.


12. For your woodshop services, can we bring our own wood?

A. Yes, all of our services are independent from each other. You can bring your wood for our shop services. However we require the wood to be free of any metal, and to be kiln-dried.


13. Can I help doing my order in your woodshop?

A. For safety reasons it is not possible for our clients to use any of our equipment.


14. Can I use your woodshop equipment for my projects?

A. For safety reasons it is not possible for our clients to use any of our equipment.


Kiln-drying

15. I have some lumber to kiln-dry and I'm new to kiln-drying. How does it work?

A. You can check out our kiln-drying page and our kiln schedules for details related to this service. If there are any other questions please contact us directly.


16. I have some lumber to kiln-dry. When can I bring them to you and when would they go in the kiln?

A. We recommend to bring the lumber to us as early as possible. You can call or email us to arrange a time. Our upcoming kiln schedules are available here. You can check out our kiln-drying page for more information. If there are any other questions please contact us directly.


17. I have a piece of wood that I suspect contains insects and/or fungi. Could you help me with that?

A. We can sterilize the wood using heat as part of our kiln-drying process. To guarantee that all living organisms in the wood are eradicated we need the wood to be maximum 3" thick (as the heat can't penetrate deeper than that).


Sawmill

18. For your sawmill services, can I bring my log and wait there while my order is done?

A. It is sometimes possible. If we know ahead of time and can arrange an appointment, small jobs can be done while our clients wait.


19. Can I help/watch milling my log at your sawmill?

A. For safety reasons it is not possible for our clients to use any of our equipment. In some occasions being present while keeping a safe distance can be arranged.


20. We have cut down some trees. Could you help us making something out of them? How much does it cost?

A. Yes, we can help you with the whole process. Sometimes clients decide to use the lumber from their cut trees. This is often because the tree has sentimental value to them, other times when it is of a valuable wood type such as black walnut. We can arrange to have your log transported to our place and cut, dry, and shape them according to your needs. Processing wood this way can take a few months. If you decide to go this route please contact us and we can discuss the details. The cost will depend on the type and quantity of your wood, and also what you would like us to make out of them.


21. We have cut down some trees. Are you interested in buying our logs?

A. We occasionally buy logs from farmers and landowners in our area. High value lumber such as black walnut and cherry are more in demand. Good size hardwood logs (20"+ diameter) such as maple and oak are also interesting to us. We expect straight logs with sound quality (no rot or other defects). Trees that are uprooted by storm have usually inferior quality due to the defects caused by the force they sustained. Lengths of 8' to 12' are ideal. For pricing, we use the international log scale to determine the usable board feet of lumber in each log, and have different rates depending on the type of wood.